Hi, I have had the old green EU residencia since June 2017 and this month (October 2020) changed it to the new TIE card. We are experiencing high volumes of enquiries at the moment so please give us a few days to respond, or call our office and we can make an appointment for you to start the process. Please contact us with all your enquiries on Residencia/TIE issues. We can assist you through the whole process, making sure you have the right documentation, make the appointments, accompany you etc. Around 3 weeks later you will take your Justificante and collect your new TIE card (this again has to be in person as fingerprints are taken again). ![]() (Don’t worry about this as we will guide you through all the necessary documentation, copies needed etc.) You will have your fingerprints taken and receive a Justificante (a paper document which you must keep for the next appointment).
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